Production Policy "A Must Read"
We only build custom products to your design specifications. We understand we are in a class of our own and cannot be compared to fast-process mass production or most other handmade in America manufacturers. We also understand that we build products that are your customer's "wants" and not needs. At Scottsdale Art Factory we build furnishing elements of wants and dreams that will become someone's reality, and create a special environment or a cherished family heirloom. We believe this process should always be a positive, rewarding and enjoyable experience. We also feel we must earn your business and future business. The following company rules and policies are maintained for this sole purpose.
We only make products that are the best in the world. We use the same process that has been tried and tested for millennia and we only build products that will stand the test of time.
Our apprentice system ensures our old world techniques are passed on and will never be lost. We are never understaffed and our master craftsmen have years of experience creating furnishings that are held to only the finest world class standards.
Since we are committed to quality over mass production, our crafting process takes a certain amount of time and cannot be sped up. Hand-cut wood, heat patinas, hammering, and sanding all require patience to complete. We explain our entire process up front with each dealer and customer to allow the proper amount of time to complete our handmade work.
Production Policy and Natural Materials
We build everything by hand. All projected due dates appear on your invoice and work order. Please be aware that the days listed are working days only and do not include weekends or holidays. Because of weather and the unpredictable nature of natural materials (and real wood), the original projected due date is subject to change. Once your invoice is approved, we cannot cancel an order.
When you order any item to be custom produced by Scottsdale Art Factory, LLC. we can guarantee an F.O.B. (freight on board our dock) shipping date on all paid specified orders with agreed upon due dates per your written contract. (This does not apply to discounted orders). This specified date is assigned upon final approval of all signed and approved designs and other vital choice information such as colors, textures, fabrics, etc. that Scottsdale Art Factory deems necessary to be able to complete each custom item ordered to its specifications as prescribed by our dealer/customer. In other words, this due date can only be set when we have complete control of production of each item produced. These guaranteed due date type orders if accepted by us are rare and require a premium of 30%
On paid-specific guaranteed due date orders noted by receipt of invoice, if we do not meet our promised shipping date we will pay your freight bill to anywhere in the world. Note: This guarantee is valid only if it's in writing on your particular invoice, and the additional premium was paid and accepted at the time of order and no discounts were taken. This due date is F.O.B our dock. Scottsdale Art Factory further reserves the right to not accept such orders if it feels the asking build time is unrealistic to deliver a proper quality product.
All other projected working days appearing on your work order are approximate and are not part of this offer and are our best guess at the time of your order . All changed work orders due to design changes, delays caused by customer indecision, dealer non-response or lack of information required to complete each order, can set the number of work days back to zero. In addition it also can result in other orders going ahead while we have to pull your order out of the system waiting on required information from you to be able to produce your products.
These projected dates are our best guess at the time of ordering, assuming best case scenario. Most of the time, due to our experience, these projected dates are close and some times early. We always strive to meet these dates because it's in our best interest to keep each customer satisfied and on time. However, please keep in mind, due to hand craftsmanship, the use of real woods and fine furniture, hand-rubbed finishes, humidity levels, climate changes, and other unforeseen elements outside our control affect these completion dates. We advise each of our dealers to notify your customer of this possibility prior to accepting an order. Further, it is our policy to keep our good name blemish free. If a dealer does not make his or her customer aware of this possibility, and we inadvertently become the bad guy, we reserve the right discontinue our relationship with such a dealer.
Our focus is always on delivering the best possible product. Due to our satisfaction that the product matches the approved drawings at point-of-delivery guarantee, as well as our long term forever warranted structure - nothing leaves our dock no matter the promised due date until artist H J Nick is willing to sign it - signifying the product is built and finished to world class integrity and it is ready for its debut.
Even though we are in high demand with little competition at this level it does not mean we have a cavalier attitude on being late on an order. We understand the inconvenience it can cause a dealer/customer during a building schedule. It is simply a rigid policy that is never compromised in our factory. The phrases "short cut", "hurry up", or "skip that process" are not in our vocabulary.
We feel our work integrity is the primary reason we have so many satisfied repeat dealers/customers. Products standing on their quality and caliber has been a family tradition since our founders insisted on this policy in 1913. No fast mass-production manufacturer can claim this honor, usually because their focus is on profit and not your best interest and valuation.
It is the dealer's/customer's responsibility to read and understand all company polices in advance of any purchase. Upon receipt of payment it is our assumption you have read and fully understand our policies and responsibilities as described within this published web site. When we accept an order from a dealer - or individual factory direct customer, due to no retail dealer accessible to said individual - we assume he or she has read these policies, and by receipt of payment they fully understand, accept and agree to all of these policies as written herein, and are henceforth bound by these policies with no exceptions.
We are fortunate to have earned a reputation of producing only the finest, world class, fine art products. This has put us in the unique position of being able to choose who we work for, without our decisions being driven solely by profit. Thus, allowing us to work only for customers that have an appreciation for our labor intensive process and attention to fine art detail in our manufacturing of handcrafted doors, gates, furniture, and furnishings.
This policy is not in place because we are being arrogant. H. J. Nick feels that in order to be truly creative, at this level, we must keep a positive environment. Over the past century the attitude of H. J. Nick and his predecessors, regarding our dealer/customer relationships, is one of a true creative partnership with the highest regard for each other while in pursuit of the necessary information to make each order a reality at the highest world class level. In order to continue this process, H. J. Nick feels each customer must display the ability to truly appreciate this creative, labor-intensive process and we must be allowed a correct amount of time for this process.
We pride ourselves on quality manufacturing only - not speed or short cuts for profit. This does not mean we are slow in production, it simply means we take the time to create our handcrafted custom furnishings correctly - working only with your best interest in mind - so that you may enjoy a true investment quality product for decades to come.
We Have Many Testimonials That Agree - The Product Delivered Was Well Worth The Wait - Ask Your Rep For Details
We Always Go the Extra Mile to Accommodate Our Customers
We have an old fashioned company secret that we believe has allowed us our success. The secret is "We Always Deliver to Our Customers More than They Expect". We never rush or short cut our process for profit, and we only deliver products that we can sign our name to with pride and Guarantee Forever, no questions asked. We feel a company is only as good as it's promise or word. H. J. Nick and his family have always believed that a person is only as good as his word. This is a family tradition: We always live up to our promise and deliver more than was expected, and in return, we have the expectation that our dealers/customers will do the same.
We Limit Our Work Force in Order to Deliver the Highest Quality Furnishings
At Scottsdale Art Factory, we limit our work force in order to deliver the highest quality, custom built doors, gates, lighting. hand forged hardware and furnishings to world wide collector standards, bar none. We only accept orders that our manpower can handle and deliver on schedule - with all our emphasis on quality of the finished product, not on profits. Some production time estimates can change due to processes out of our control, such as our use of all natural raw materials, handmade process, and if you add extra details to your order this can extend the estimated time frame, as we want to create your custom furnishing that meets and exceeds your expectations.
We Reserve the Right to Choose Who We Work For
Even during recession years, we have always been in the unique financial position to have the ability to turn away work from undesirable customers, no matter the monetary offer. By "undesirable" we mean dealers/customers that have no respect or understanding of the time consuming process it takes to create a handcrafted fine art furnishing. Any pushing, rushing, threats of any kind, persons thinking they are our only customer, customers with large orders thinking they should come before our other prior commitments and jump ahead of the production time line, will not be tolerated. In our entire history of custom building hand made furnishings, we have always delivered on every commitment, and it is therefore in your best interest for us not to be rushed or pushed in our construction process. This is why we encourage all of our dealers to make certain each customer is aware that all projected production times are approximate due to working with natural materials and the unpredictability of curing times, humidity levels, and the human condition pertaining to hand-craftsmanship and manpower. There are times when we feel no danger of unpredictability in materials and hand processes for a customer's project, that we can offer a guaranteed due date. Talk with your representative to discuss any extra premiums involved and if your project is available for this production time guarantee, call us at 1-800-292-0008.
We Reserve the Right Not Accept an Order, or Stop Work on Any Order in Process Under the Following Conditions
Over the years we have had the pleasure of developing many repeat dealers/customers. We enjoy a special personal and professional relationship with many of our customers. Some of them solely depend upon us to produce products in a timely manner, usually in step with their building project timetable. Many of our relationships translate to their very financial existence. We take this responsibility seriously requiring our production system to be free of clichés that affect the majority, depending upon our products. We believe that our relationships should always be respectful, as well as helpful, to each other. On the rare occasion a dealer/customer disregards, manipulates, or causes this proven system to fail, we reserve the right to stop work with impunity.
We Reserve the Right to Cancel Any Order and Return All Money, Minus Cost Incurred, with Impunity
If we feel the dealer/customer is being unrealistic, problematic in any unreasonable way, determined by Scottsdale Art Factory LLC, such as, but not limited to, stretching the scope of our agreed upon written agreements, verbal changes not lived up to, unreasonable work change request with no offer to cover our cost, using our manufacturing or designing process in any way not consistent with our policies, using our good name or logos in any way not authorized, a stop work order can be invoked. This also applies to payments not received as prescribed and agreed upon verbally or on each written invoice. In case of a stop work order being issued, all cost incurred by Scottsdale Art Factory due to this action will be billed to the customer. Further, you will be placed on our never-sell factory direct short list.
Due to the Nature of Custom Manufacturing, Cancellations are Not Accepted Under Any Circumstances
This includes any discounted items.
Note: All Design Changes Are Billed Or Credited Upon Final Audit.Our designers are not salesman and do not function as such. In the event a design is changed and approved by dealer/customer during the design phase of your project it is the responsibility of the customer/dealer to ask about any changes in price if it is a concern. Depending upon final audit prior to shipping you will receive either a credit or a debit invoice in detail to be paid in full prior to shipping.
Please contact us with any questions at 1-800-292-0008.
Read our company Policies and Terms.