Shipping Policy

Guaranteed Shipping Dates - We Ship Worldwide.

When you order any item from Scottsdale Art Factory L.L.C. we Guarantee a F.O.B. (our dock) shipping dates on all regular specified orders with agreed upon due date per your written contract. (this does not apply to discounted orders). This date is assigned upon final approval of designs and finishes by our customer. If we don't meet our promised shipping date, we will pay your freight bill anywhere in the world. ( Note: This guarantee is valid only if in in writing on your particular invoice all other working days appearing are approximate and are not part of this offer.) All work order changes due to design changes necessary set work days back to zero. Also, Scottsdale Art Factory L.L.C. provides a free dealer / consumer direct service for locating the best freight rates, whether you order a single item or a truck load. Through our state-of the-art computer systems, we put your freight needs out for bid to all the trucking companies in our system that service your area. This bidding system helps to acquire the best freight rate available to you and your customer. We also pass any discounts our company may receive from these shipping companies, due to our vast volume, onto you or your customer. We then inform you of the best freight rates we have located and advise you of your E.T.A. and other pertinent information. Since we do not mark up freight for profit, all freight is shipped C.O.D. Note: All items picked up F.O.B in Arizona are subject to AZ state sales tax, unless it is picked up by an out of state on a licensed carrier.

Note: We only arrange for your freight on your behalf as a free service. We do not choose nor warrantee the shipping company. The trucking company you choose is working directly for you.

Our responsibility for freight ends at the shippers tail gate on our dock. From this point on, your shippers insurance and company is fully responsible.

Our Shipping Truck Has Changed, However Our Policy Remains The Same.

A Note Of Caution:

Over the years we have arranged delivery with many freight companies worldwide. It has been our experience that the cheapest is not always the best. We could mark up our products to include the freight like most other furniture manufacturers do, however we feel this would be unfair to our customers because of the various geographic locations. By waiting for your furniture to be ready for pick up, we are able to get you the best price. Sometimes, depending upon the routing schedule, the same trucking company can quote as much as 75% less than a price received prior to the items arriving on our freight dock to ship. Many trucking companies' delivery prices are much less if they are already bringing items close to your area. It is our intention to only make avaliable companies that we have had good experiences with in the past. However, Scottsdale Art Factory L.L.C. does not accept any responsibility for freight damage, freight companies' services or rate quotes. This means the freight company you choose is working directly for you. Our freight responsibility ends when you or your trucking company signs for the freight pickup. These companies are certifying, by receipt of pickup, that your furnishings left our dock in perfect condition. In the rare instance your freight becomes damaged, it is your responsibility to claim the freight damage. All freight is fully insured through your trucking company. We do not accept dealers in their own vehicle or consumer will calls due to insurance reasons. All will calls must be by properly licensed and bonded moving or freight companies.

S.A.F. reserves the right to refuse this free service with out consequence if we deem unreasonable requests are being required by any dealer or consumer.

Quality Control/Shipping

Scottsdale Art Factory L.L.C. offers both old fashioned wooden crates and blanket shipping. Our company feels it produces a product of such high quality it deserves to arrive first class, no matter if it is shipped around the world or across town. Keep in mind that even though we are not in the shipping business we take extra precautions to ensure you a damage free delivery through our quality control system. Before each item is shipped our quality control inspectors are charged with finding any mistakes or problems prior to scheduling a loading dock appointment with your trucking company. These inspectors are not only on hourly pay but are also paid a bonus if they find any defects. In addition, your trucking company's professional driver also inspects and certifies by signature that each item is in perfect condition prior to loading. This double check system insures a worry free, dependable, and affordable delivery. All items are fully insured by your trucking company.

Wooden Crates Are An Extra Charge.

However, crates will allow you to ship by common carrier as well as a moving company. Sometimes the combined crate cost and the common carriers freight rate will result in a lower cost overall than blanket shipping. All items shipped overseas by air or sea require wooden crates.